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Mobile Wireless in City Heights, San Diego
New phone, new plan, or just paying this month's bill. Come to the counter on University Ave and we will get you connected, no appointment needed.
What it is
Our wireless counter handles the everyday phone stuff: picking out a phone, starting or switching a prepaid plan, moving your number to a new SIM, and paying your bill in person instead of online. Whether you are getting your first phone, switching carriers, or just need a new charger, this is the counter for it.
Brands we work with
Ask at the counter which plans and phones are available today. Logos and brand names belong to their owners.
What to bring
What you need depends on whether you are starting fresh or bringing something with you.
New line or switching carriers
- A photo ID
- Your current phone, if you are keeping it
- Your account number and transfer PIN from your current carrier, if you are keeping your phone number
Paying your bill at the counter
- Your phone number or account number
How it works here
- Walk in or call ahead
- Walk in any time we are open. No appointment needed for wireless.
- How long it takes
- Paying a bill or swapping a SIM is usually quick. Starting a new line or transferring a number in from another carrier can take longer, since part of that depends on your old carrier.
- Payment
Zelle also accepted.
Common questions
What do I need to switch carriers and keep my number?
Moving your existing phone number to a new carrier is called a port-in. Carriers generally ask for your account number and a transfer PIN from your old carrier, plus a photo ID, to complete it.
What is a SIM swap?
A SIM swap moves your phone service to a new SIM card, usually because you got a new phone, your old SIM was lost, or your phone uses a different SIM size.
Can I pay my prepaid bill somewhere other than online?
Many prepaid carriers allow bill payment at authorized retail locations using your phone number or account number, in addition to paying online or through an app.
Do prepaid plans require a contract?
Prepaid plans generally do not require a long-term contract. You pay in advance for a set period, and you can typically change or cancel a plan without an early termination fee.
Ask about this
Looking for a certain kind of phone or plan? Send a note and we will call or text you back during open hours.